⚠️ Disclaimer
Last updated: June 2026
1. AI Limitations
Hermama is an artificial intelligence system and does not possess human consciousness, emotions, or clinical judgment. All responses are algorithmically generated. Hermama cannot diagnose mental health conditions, prescribe medication, or replace professional psychological or psychiatric care.
2. Emotional Assessment Accuracy
HeartEcho’s 5-dimensional emotional assessment is an AI estimation based on text analysis. It is not a validated clinical instrument. Assessment scores and severity classifications should not be interpreted as clinical ratings.
3. Crisis Situations
While HeartEcho attempts to detect severe emotional distress and provides crisis hotline information, it cannot guarantee detection of all crisis situations. If you are experiencing thoughts of self-harm, contact emergency services immediately.
4. No Therapist-Client Relationship
Using HeartEcho does not establish a therapist-client, doctor-patient, or any other professional relationship. Hermama is an AI companion tool for emotional support and self-reflection, not a licensed healthcare provider.
5. Service Availability
HeartEcho relies on third-party services (DeepSeek API, Waffo Pancake, Cloudflare). We do not guarantee uninterrupted availability. The Service may be unavailable during API outages or maintenance.
6. Data Processing
Tree hole submissions are processed by the DeepSeek V4 Pro API with anonymous, cleaned text only. Paid counseling sessions are end-to-end encrypted.
7. Regional Variations
Laws regarding AI-generated mental health content and data privacy vary by jurisdiction. Users are responsible for ensuring compliance with local regulations.
8. Third-Party Content
Crisis hotline numbers and resources are provided for convenience. We do not guarantee their accuracy. Always verify critical information independently.
9. Consent
By using HeartEcho, you acknowledge that you have read, understood, and agree to this disclaimer. If you do not agree, please discontinue use of the Service.